Comprehensive Support
DataAU support is like no other – we are with you every step of the way, assigning a dedicated support team member to you from day one to help you learn and get the most out of DataAU.
1. An Overview of DataAU
New to DataAU? Follow this walkthrough to learn the basics of the platform.
2. Working with Catchments in DataAU
Wondering what catchments you can use in DataAU? In this DataAU video, we help you with creating, saving and deleting your own custom data catchments. Creating catchments will allow you to improve your efficiency with time, whilst enhancing the analysis of your work.
3. Understanding Areas in DataAU
Want to analyse multiple catchments at once? Define and set up your own custom areas to enhance your analysis work!
4. Insights for Analysis
The in-depth insights delivered by DataAU is a game-changer, allowing you to visually benchmark your region's performance and improve your overall analysis, specifically in your work!
5. Downloading Data from DataAU
Learn how to access and download over 200 datasets and exclusive indicators from DataAU.
6. Generating Detailed Economic Reports
How does the DataAU report builder work and what's involved in setting them up? Follow along to see how to get the most out of this powerful DataAU feature that combines socio-economic indicators and visual insights into one central document for your organisation.
How our support team works
Dedicated DataAU support team member
Your personal on-boarding manager will assist you through every step of the process and any training needs to make sure you are setup to get the most out of DataAU from day one.
Register for webinars
Our support team host regular webinars to give practical examples and use cases to get the most out of DataAU. Register and attend, or watch the webinars at your leisure.
Online training and support tools
If ever in doubt, refer to our comprehensive database of training tools, videos and FAQs, 24 hours a day seven days a week.
Feedback
Tell us what you’d like to see in future versions of the product so we can build the best product for you.
Whilst all care and diligence has been exercised in the preparation of this data, AEC Group Pty Ltd (or its associated parties) do not warrant the accuracy of the information contained within DataAU and accept no liability for any loss of damage that may be suffered as a result of reliance on this information, where or not there has been any error, omission or negligence in the development and presentation of the data contained in DataAU by the employees, associated parties or information providers of AEC Group Pty Ltd. It is the nature of this data that it may quickly become out of date and users must make their own assessment of the relevance and accuracy of the data for their intended purpose. No representation is provided regarding the timelines or accuracy of materials. Our terms of use are here.
