Comprehensive Support

DataAU support is like no other – we are with you every step of the way, assigning a dedicated support team member to you from day one to help you learn and get the most out of DataAU.

Once your primary account is activated, you can add additional users by clicking the “Additional Users” button. These users will have the same access to DataAU features as the primary account holder without paying additional fees. Up to five additional users can be added to one account.

You can access your personal DataAU portal via the homepage. Click login at the top of the page, or select the Menu Settings button and then Login, which is under Your Account.

Data will be updated swiftly once released from the primary data source (e.g. ABS, TRA, etc.)

DataAU provides data for 9 geography types. Including:

  • National, State, and Statistical Area 1, 2, 3 and 4 level data. These geographies are categorised under the Australian Statistical Geography Standard (ASGS), as per the ABS’ geographical framework.
  • Non-ABS structures, including Local government area and tourism region data.
  • Destination Zone and Travel Zone level data, as defined by the Transport authority for each state. These geographies are used to analyse community patterns and inform transport development policy.

Access to Australia's only national benchmarking tool that has over 150 data topics and exclusive indicators, as well as supporting models and automated reported. PLUS, the support of a dedicated economist with commercial acumen to best understand and interpret the data for your region.

DataAU redistributes the non-stated data points for each region to the national estimate, providing subscribers with access to more accurate and more reliable data.

Access to DataAU’s range of public profile summary statistics. These statistics provide headline indicators for all local government areas in Australia.

You can access your personal DataAU portal via the homepage. Click login at the top of the page, or select the Menu Settings button and then Login, which is under Your Account.

Yes, you can add an image by clicking the user icon and you can drag and drop the ordering of tiles to suit your preferences

You can revisit past sessions or download past documents through you account dashboard. Visit your account history to find past model runs or download raw data tables and graphs.

You can create a catchment for your data using the Data Map. Specify your geography type and then click on a region(s) of your choosing.

You have access to all LGA and State data in Australia, as well as the Statistical Area data within and bordering your selected local government area.

Yes, users can create custom catchments using the geography selector. Once you’ve selected your regions, click save. An unlimited number of catchments can be saved.

Including your base catchment, you can have up to three catchments at one time when visualising your data through Insights. You also have the option for up to three catchments when using the data cart.

Not yet. This feature is currently being added by the DataAU team, ensuring your visual insights are available for all of your reporting purposes.

If the data you want is not available at your chosen geography level, you can modify your catchment at a different geography level. Alternatively, contact our Data AU team to identify other potential data solutions.

Yes, both the detailed and summary performance reports can be customised by changing the appropriate text fields and existing images, enabling you to accurately reflect your region.

Yes, you can download, print, and publish both the 1-page summary and 10-page detailed economic performance reports. These PDF reports can then be embedded in a website, distributed among your colleagues, or used to support any reports you may have.

The Grant Assistant feature provides ranks your region nationally across the nine most common grant application areas, enabling you to identify areas of need or opportunity that require funding to address.

You can customise the data, text, and graphs in your Grant Assistant export by using the “Add All” feature at the top of the page, selecting relevant components on each indicator, or by toggling within the export panel.

An economic impact model highlights the economic impacts delivered by a stimulus, which can be explored through changes in output (sales) across multiple sectors in an economy. This model demonstrates the economic benefits of a project to an economy and is used to support grant applications

Yes, you can add stimulus to up to 114-sectors at the same time

After generating your model, you can download the results in a word document -this can be attached to support reports or grant applications.

Definitely, reach out to your dedicated DataAU representative for assistance. Each of our representatives are economists with commercial acumen and experience building economic impact models.

Yes. Public Profile pages are hosted by DataAU, and are designed in such a way that you can either link to them from your web site, or embed them in an "iframe" on a page in your web site. Your requirements may vary, depending on how your own web site is constructed. A sample page is available for download here which will show, at a technical level, how to construct an "iframe" that resizes seamlessly to match the contents of your Profile Page.

How our support team works

Dedicated DataAU support team member

Your personal on-boarding manager will assist you through every step of the process and any training needs to make sure you are setup to get the most out of DataAU from day one.

Register for webinars

Our support team host regular webinars to give practical examples and use cases to get the most out of DataAU. Register and attend, or watch the webinars at your leisure.

Online training and support tools

If ever in doubt, refer to our comprehensive database of training tools, videos and FAQs, 24 hours a day seven days a week.


Tell us what you’d like to see in future versions of the product so we can build the best product for you.